Policy: Complaints

Policy statement: Complaints

As a registered childminder I aim to work in close partnership with all parents, to meet the needs of their children.

If there is any aspect of my service you are not happy with please bring it to my attention and I will make every effort to resolve the issue through frank and open discussion. You can put the complaint to me verbally or, if you prefer, formally in writing or by email.

It is a condition of my registration to investigate all written complaints relating to the requirements of the Early Years Foundation Stage and I will notify the complainant of the outcome within 20 days of the receipt of the complaint.

For impartial advice, you can call the NCMA Information Line on 0800 169 4486.

I will keep a written record of all complaints and their outcome for at least two years

I will maintain confidentiality but will provide Ofsted, on request, with a written record of all complaints within a specified period and the action taken as a result of each complaint.

I will record the following information: 

If the complaint cannot be resolved or if the complaint is of a serious nature and you feel you cannot discuss it with me you should contact Ofsted on 08456 404040.

Ofsted produces guidance on concerns and complaints about childminders and childcare providers. This is available on the Ofsted website and provides guidance on the complainant’s right to contact Ofsted.


Meeting the Early Years Foundation Stage welfare requirements

 Safeguarding and promoting children’s welfare The provider must take necessary steps to safeguard and promote the welfare of children.

Providers must engage with, and provide the following information for, parents:


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